CoachRail values its customers' privacy. This Policy outlines the information we collect and how it is used to provide the Services and improve our customer's delivery of charter-bus transportation services. This Policy applies to persons anywhere in the world who use the Services to manage booking and delivery of charter-bus transportation (“Users”).
We collect information you provide directly to us, such as your location when using our mobile application or when you create or modify your account, contact customer support, or otherwise communicate with us. This information may include: name, email address, phone number, postal address, profile picture, IP address, operating system, services requested, service notes, and other information you choose to provide.
When you use our Services, we along with our Suppliers and third parties with whom we work (e.g., service providers, business partners, advertisers and advertising servers) may, from time to time, place, view, and/or use various electronic tools or other similar authenticating or tracking technologies on your devices’ hard drive and/or memory to collect information. Through your use of the Services, and the use of the electronic tools and similar technologies, we may collect information from the following categories:
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert a user the first time the CoachRail app wants permission to access certain types of data on the device and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the CoachRail app seeks before first use the app, and your use of the app constitutes your continued consent. To the extent you are not the first user of the mobile device and/or app on such device, you will need to check the consent setting(s) and modify them as appropriate as continued use of the device and app will constitute your continued consent to such privacy setting.
We may also receive information from other sources and combine that with information we collect through our Services. For example:
We may use the information we collect about you to:
We may share the information we collect about you as described in this Policy or as described at the time of collection or sharing, including as follows:
We may share your information:
We may share your information:
You may correct or correct your account information at any time by contacting CoachRail at legal@CoachRail.com. While CoachRail will make reasonable efforts to accommodate your request, we also reserve the right to impose certain restrictions and requirements on such access requests, if allowed or required by applicable laws. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our policies, we may seek to resolve the issue before deleting your information.
We request permission for our app’s collection of precise location information from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device. However, this will limit your ability to use certain features of our Services. Additionally, disabling our app’s collection of precise location information from your device will not limit our ability to collect your trip location information from a Supplier's device nor our ability to derive approximate location from your IP address. Please note that failure to provide location information may be in breach of our employment/contract obligations.
We may also seek permission for our app’s collection and syncing of contact information from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, iOS users can later disable it by changing the contacts settings on your mobile device. The Android platform does not provide such a setting.
If you are a California resident, California Civil Code Section 1798.83 provides you with the right to request certain information regarding disclosure of your personal information to third parties for direct marketing purposes, including a description of the categories of personal information, be disclosed. In order to obtain such information, please email your request to legal@CoachRail.com.
"Cookies" are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. There are different types of cookies. Cookies served by the entity that operates the domain you are visiting are called “first party cookies.” Cookies served by companies that are not operating the domain you’re visiting are called “third party cookies.” For example, if we allow Google to set a cookie on your browser while you visit our website, it would be a third party cookie. Cookies may also endure for different periods of time. “Session Cookies” only last as long as your browser is open. They are deleted automatically once you close your browser. Other cookies are “persistent cookies” meaning that they survive after your browser is closed. For example, they may recognize your device when you re-open your browser.
Other Identification Technologies we may use include, "Pixel tags” (also called beacons or pixels), which are small blocks of code installed on (or called by) a webpage, app, or advertisement which can retrieve certain information about your device and browser, including for example: device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, and other similar information, including the small text file (the cookie) that uniquely identifies the device. Pixels provide the means by which third parties can set and read browser cookies from a domain that they do not themselves operate and collect information about visitors to that domain, typically with the permission of the domain owner. “Local storage” refers generally to other places on a browser or device where information can be stored by websites, ads, or third parties (such as HTML5 local storage and browser cache). “Software Development Kits” (also called SDKs) function like pixels and cookies, but operate in the mobile app context where pixels and cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in the app, and thereby allow the partner to collect certain information about user interaction with the app and information about the user device and network information.
We may use a number of different types of cookies in providing the Services, as outlined below:
You have the right to choose whether or not to accept cookies. However, they are an important part of how our Services work, so you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality of the Services. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. To do so, please follow the instructions provided by your browser which are usually located within the "Help" or “Preferences” menu. Some third parties also provide the ability to refuse their cookies directly by clicking on an opt-out link. Removing or rejecting browser cookies does not necessarily affect third-party flash cookies, which may be used by us or our partners in connection with our Services.
We may change this Policy from time to time. If we make significant changes in the way we treat your personal information, or to the Policy, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Policy for the latest information on our privacy practices.