CoachRail Frequently Asked Questions

CoachRail is innovative charter bus management software designed to simplify your bus company’s daily functions. Real-time fleet tracking, quote creation, dispatch, and the ability to store all of your bus and driver information are just a few of our key features, all of which come together to simplify the way you manage your bus operations.

We try to keep CoachRail as affordable as possible. Pricing plans are constructed based on your company’s unique needs. Please call one of our representatives at 1-844-733-4377 for more pricing information.

CoachRail is designed to do everything you need to run your bus charter operation, but we do it using a combination of user-friendly design and cutting-edge technology that sets us apart from other companies in this space. Our developers work around the clock to constantly improve your experience. Our dedication to creating the best user experience combined with our reliable support staff makes switching to CoachRail an easy choice.

Customers will only notice how much easier it is to receive a quote, pay for trips, and keep up with their buses and drivers. CoachRail will seamlessly take over all of your customer operations for a smooth transition away from your old software.

You can continue to accept all forms of payment you’re used to accepting, including all major credit cards and personal checks.

Customers can input their payment information through CoachRail’s secure portal (through authorize.net), send a check, or use a credit card over the phone. No matter how they pay, you can mark that they've done so to convert the quote into a reservation. 

Drivers can use the CoachRail app to navigate through their trips. This sends each driver’s location to you and to your customers. You can track the location of your drivers via your CoachRail software, and customers can track their buses via the CoachRail app.

With real-time tracking via the CoachRail app, customers won’t need to call their drivers while they’re on the road, thereby reducing the chance of an accident.

Yes! We can provide a free demonstration of the software upon your request.

Unfortunately, we do not offer free trials at this time. Since our software requires some level of onboarding, we believe it is in the operator's best interest to fully commit to using CoachRail. We do provide unlimited free demos and will work with you for as long as needed to help determine if CoachRail is a good fit for your business. 

Because CoachRail is cloud-based, no installation is necessary. After signing up for a payment plan or initiating a free trial, you’ll be able to access your CoachRail software instantaneously.

Yes! Our support staff will help you seamlessly transition from your old software to CoachRail.

For the time being, no; however, we plan to incorporate this payment feature in the near future due to popular demand.

Our team is available for your support throughout regular EST business hours. If you require help outside of our business hours, please leave us a message and we will return your call as soon as possible.

Please contact us to understand our latest terms. While we offer month-to-month payment plans in some cases, it is possible that some commitment will be needed.

Assuming you are on a month-to-month plan all we need is 30 days’ written notice before you wish to terminate your subscription.

You’ll pay for your subscription on a monthly or annual basis, depending on what works best for your company.

CoachRail releases new updates free of charge one to two times per month. 

Since our software is cloud-based, all updates are automatically added to your desktop software--so it won't take you any time at all. If you're using the mobile app, check for updates in the app store. It shouldn't take long to download them. 

Your transition time will depend on your current company’s size and workload. Our experienced operations team will help you transfer your operations to CoachRail as quickly and as seamlessly as possible.

Yes. We use a secure portal login, for which you’ll create a unique username and password. We implement SSL technology to safely encrypt all data shared between you and your CoachRail software.

First, you'll need to accept the trip. Once you've accepted it, you have to assign a driver and a vehicle to the reservation. After that, all you have to do is complete the trip and we'll be able to pay you.

The referring company will pay you based on the agreed-upon rate and your payment terms.

Ready to get started using CoachRail?

Let us show you how easy it is with a free account.

Get Started or call us 1-844-733-4377